Remote Control of User Sessions
You’ve probably experienced this. You have a problem with your computer or with an application. Something just isn’t right—for example, you can’t format the spreadsheet the way you want even though you’re sure you’re doing it properly. Someone stops by your desk and asks why you’re beating your head against the monitor. When you explain that the spreadsheet isn’t working properly, your co-worker asks you to show him what’s not working. You do it again, and it works perfectly this time.
You can enable this phenomenon on a terminal sever even without someone standing behind you. One way in which remote sessions on a terminal server can be useful is that it is simple to troubleshoot problems by shadowing a user’s session. ...
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