Section 2

1 Many organizations are forced to change by changes in the business world, so this manifesto considers both for-profit and not-for-profit organizations.

2 Companies have employees, suppliers, partners, and customers. Government agencies might have employees, citizens, and regulated companies. All are considered associates of the organization.

Section 3

3 Opinion Research Corporation. “IT Professionals and Decision Automation.” A sample of 200 IT professionals at companies over $100 million in revenue including 40 CIOs/CTOs. Companies included Retail Banking, Credit Card, Mortgage, Property & Casualty, Health, and Life Insurance, Telecom, Retail, and Healthcare Providers. Survey was conducted July 1-29, 2004.

4 Teradata 2004-2005 ...

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