Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume I

CHAPTER 12

Quality Management

Responsibility

Until the latest version of the foundation international standard for quality management systems requirements,¹ there was a requirement to have a management representative role²—a focus for the responsibility.

The CQI draws out the issues on responsibility as they look behind the changes:

“Top management is required to demonstrate that they engage in key quality management system activities as opposed to simply ensuring that these activities occur. This means that there is a need for top management to be actively involved in the operation of their quality management system. The removal of all references to the role of “management representative” reinforces the requirement to see quality management ...