CHAPTER 36
PAIN POINT: I CAN’T KNOW EVERYTHING
In case after case in the news, leaders of organizations are asked what they knew about unsavory and unethical acts in their companies and when they knew it. Their standard, carefully worded response is, “I don’t recall.”
Right. They don’t have any recollection of anything involved in the worst calamity to hit the company in its history?
You probably don’t believe them any more than we do. But who cares? In fact, in these instances of outrage, why do we care about, “When did you know?” We’re asking the wrong question. The right question is, “Are you accountable?”
Even if a leader, whether it be Penn ...
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