What's the Future of Business?: Changing the Way Businesses Create Experiences

[NOTES]

CHAPTER 1

1. www.briansolis.com/2012/02/sorry-were-closed-the-rise-of-digital-darwinism/

2. www.endofbusiness.com/

3. www.forbes.com/sites/nathanfurr/2011/04/21/big-business-the-end-is-near/

CHAPTER 2

1. www.amazon.com/Thousand-Faces-Collected-Joseph-Campbell/dp/1577315936/ref=sr_1_1?ie=UTF8&qid=1344716006&sr=8-1&keywords=hero+thousand+faces

CHAPTER 3

1. http://briansolis.posterous.com/infographic-generation-y-and-facebook

2. www.bazaarvoice.com/blog/2012/01/24/infographic-millennials-will-change-the-way-you-sell/

3. www.briansolis.com/2010/03/the-future-of-broadcast-media-is-social/

4. http://networkingexchangeblog.att.com/small-business/meet-the-new-generation-of-customersgeneration-c/

5. www.briansolis.com/2012/04/meet-generation-c-the-connected-customer/

CHAPTER 4

1. www.washingtonpost.com/national/on-innovations/corporate-america-meet-generation-c/2012/06/27/gJQAQlKG9V_story.html

2. www.briansolis.com/2012/04/the-6-pillars-of-social-commerce-understanding-the-psychology-of-engagement/

3. http://networkingexchangeblog.att.com/small-business/the-broken-link-of-social-customer-service-part-2/

4. www.briansolis.com/2011/11/how-to-make-customer-service-matter-again-part-2/

5. www.briansolis.com/2012/04/at-your-service-versus-yourservice/

CHAPTER 5

1. http://networkingexchangeblog.att.com/small-business/the-dim-light-at-the-end-of-the-funnel/

CHAPTER 6

1. www.americanrhetoric.com/speeches/mlkihaveadream.htm

2. www.wirespring.com/dynamic_digital_signage_and_interactive_kiosks_journal/articles/Using_in_store_advertising_to_win_the_First_Moment_of_Truth__FMOT_-247.html ...