What Managers Do, Fourth Edition

8The Managerial Control Process

Learning Objectives

By the end of this chapter, you should be able to:

•  List the steps in the managerial control process and discuss how they relate to the planning process.

•  Identify the most widely used control devices and show how each works to assure that plans succeed.

•  Describe control techniques commonly used in the production/operations area in firms and state how each is used.

•  Specify how management by exception allows managers to use their time and effort more effectively.

•  List specific things that managers can do to foster a positive behavior response toward control.

In management literature, ...