Preface
A teacher affects eternity; he can never tell where his influence stops.
——Henry Adams1
The fundamentals of any discipline are skills that have been learned from exemplars, honed by mindful practice, and improved by disciplined innovation. In a master trainer, these skills are so deeply ingrained in the trainer’s behavior that they seem to be innate—yet they can be analyzed and learned by anyone committed to mastering the craft of training.
This book is based on the Craft of Training workshops that we and our colleagues delivered primarily at Fortune 500 corporations but also in smaller companies and numerous not-for-profit organizations. Over the last three decades, the workshop has undergone numerous revisions and endless tweaking. ...
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