Web-Based and Traditional Outsourcing

Preface

Outsourcing and Wealth Creation

Competition and wealth creation have assumed new dimensions with the outsourcing phenomenon. Process reengineering and innovation have been at the core of business process outsourcing. The concept may seem new, about two decades old, but actually it is one of the oldest in mankind’s history. Major breakthroughs have occurred in the field, starting right from the outsourcing decision and strategy making, up to implementation and business evolution. Speed of execution and increased focus, along with quality enhancement and revenue augmentation, are some of its hallmarks. Managers feeling the heat of global economic uncertainty relentlessly try to figure out optimal management strategies, models, and ...