CHAPTER 2
THE EMPIRICAL BASIS OF HR EFFECTIVENESS 2
If the expectations and opportunities are rising for HR (as defined in Chapter 1), then what does HR have to do to respond? Many thoughtful HR leaders have imparted their personal views about what HR must do to be effective. Opinions and anecdotes are easy; we realized 30 years ago that these thoughtful personal cases needed more rigorous research across organizations to establish a more robust view of what HR professionals and HR departments must be, know, and do to be effective.
To pivot from anecdotes to sustained insights, we have engaged in extensive data collection and empirical analysis. As a fair warning to you as a reader, this chapter is quite technical and presents a great deal of ...
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