NOTES
Chapter I
Lisa M. Ellram, “Total Cost of Ownership: An Analysis Approach for Purchasing,” International Journal of Physical Distribution & Logistics 25, no. 8 (1995): 4-23; and Marc Wouters, James C. Anderson, and Finn Wynstra, “The Adoption of Total Cost of Ownership for Sourcing Decisions: A Structural Equations Analysis,” Accounting, Organizations and Society 30 (2005): 167-191.
Two articles that have advocated this kind of approach are: Thomas H. Davenport, “Competing on Analytics,” Harvard Business Review, January 2006, 98-107; and Jeffrey Pfeffer and Robert I. Sutton, “Evidence-Based Management,” Harvard Business Review, January 2006, 62-74.
Chapter 2
This section is adapted from James C. Anderson, “From Understanding to Managing ...
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