Uses and Risks of Business Chatbots

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Contents

Introduction

Chapter 1 A Brief Historical Overview of Botification

Chapter 2 Most Young People Want Bots, Yet Purchasers Don’t Buy Them

Chapter 3 Use Cases of the Best Practices and Worse Case Scenarios

Chapter 4 Winning “Buy In” From Internal and External Stakeholders

Chapter 5 The Checklists and Guidelines

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