Usability in Government Systems

Chapter 12

Ensuring Accessibility for People with Disabilities

Jonathan Lazar* and Brian Wentz^†

*Towson, MD, USA

†Frostburg, MD, USA

“Blind Americans are outraged that the government is failing to comply with its own guidelines to make government information and services available to citizens with disabilities … given that use of the Internet is critical to education, employment, access to government benefits and services, and all other aspects of modern life, there is no excuse for [government] failure to follow and rigorously enforce these guidelines.”

— Dr. Marc Maurer, President, National Federation of the Blind

Introduction

Accessible interfaces are computer interfaces that can be successfully used by people with various disabilities. Historically, ...