CHAPTER 4

Asking the Wrong Questions Always Gets the Wrong Answers

  • Yes, there are dumb questions
  • Now you’re talkin’
  • The high art of impossibility thinking
  • Augmented intelligence: Getting outside help

Asking the right questions is essential to correctly diagnose situations and to move forward effectively. This chapter describes examples of great questions and a sequence to move forward that helps break out of circular logic and defeatist traps.

Yes, There Are Dumb Questions

Questions are powerful. They get us to stop and think. They can motivate us to consider new paths or options, but some questions are clearly more powerful than others. Questions should improve effectiveness, not degrade it. It is not just a matter of asking questions, ...

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