CHAPTER 7
Look in the Mirror
What got you here will not get you there.
—Marshall Goldsmith
Brian was not expecting his agile journey to hit an inflection point, but it did in 2017.
For more than ten years, Brian Hackerson had been serving as a laboratory manager at an R&D lab for a global conglomerate making products that ranged from battery parts to automobile lubricants to home decorations. During his tenure the lab served mostly as an internal job shop. A product manager would ask him for an engineer, he would find the right skill set, log the charge code, and move on to the next request.
His office was also progressing with the times. He’d ...
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