Unleashed

6

CULTURE

In addition to strategy, culture is the other major lever you have for leading organizations, arguably the more vocal one. Whatever strategy has not made clear to your extended team, culture will unapologetically fill the void. Culture establishes the rules of engagement after leadership leaves the room; it explains how things are really done around here.

Culture tells us how to behave in a meeting. It tells us who gets to take up space automatically and who has to work for it. It tells us whether we should follow the rules or cut corners, whether we should share or hoard information, whether we should stick our necks out and try to make things better or simply adapt to the status quo. What’s more important, growth or excellence? Action ...