CHAPTER 7

Engagement

Engaged employees are more productive and happier at work, but what does it mean to be engaged and how can organizations foster employee engagement?

There are two major components to employee engagement. First is how the employee feels about his or her day-to-day job responsibilities. Do they enjoy the way they spend most of their time at work? Do they feel a sense of purpose about work? Second is how they feel about the company for whom they work. Do they trust their employer? Are they proud to work there? Would they recommend the company as a good place to work?

Managers and HR leaders are often asked to “improve engagement.” It’s a tall order and requires a specific understanding of what engagement actually is, and what ...

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