Understanding the Communication Process in the Workplace, 5th Edition

Table of contents

1. Cover
2. Title Page
3. Copyright
4. Contents
5. Series preface
6. Unit specification
7. Workbook introduction
   1. 1 ILM Super Series study links
   2. 2 Links to ILM qualifications
   3. 3 Workbook objectives
8. Session A The communication process
   1. 1 Introduction
   2. 2 The importance of communicating effectively at work
   3. 3 The communication cycle
   4. 4 Recognizing and overcoming barriers to communication
   5. 5 Ensuring effective communication in the workplace
   6. 6 Summary
9. Session B Communication media
   1. 1 Introduction
   2. 2 Choosing the right method of communication
   3. 3 Face-to-face communication
   4. 4 Gathering and using feedback
   5. 5 Non-verbal communication
   6. 6 Summary
10. Performance checks
    1. 1 Quick quiz
    2. 2 Workbook assessment
11. Reflect and review
    1. 1 Reflect and review
    2. 2 Action plan
    3. 3 Extensions
    4. 4 Answers to self-assessment questions
    5. 5 Answers to activities
    6. 6 Answers to the quick quiz
    7. 7 Certificate
12. Backcover