The Matrix of Relationships
A matrix provides a strong visual display of variables and relationships. Figures 13.2 and 13.3 demonstrate a method for organizing and presenting variables to be considered for measurement in a staffing process. Figure 13.2 connects Attributes to Behaviors while Figure 13.3 connects Behaviors to Results. Once sound measures for each of the indicators are obtained, an analysis can be conducted to determine where the leading-lagging relationships exist and define the strength of the relationship. The Attribute to Behavior Matrix is shown in Table 13.1.
| Attributes | Licensing Exam | Reference Checks | Communications | Job Knowledge | Supervisor Ratings | Teamwork |
|---|---|---|---|---|---|---|
| Cognitive Ability | ||||||
| Problem Solving Test | ||||||
| Math Test | ||||||
| Grammar Test | ||||||
| Job Simulation | ||||||
| Simulated Customer Calls | ||||||
| Workstyle Scales | ||||||
| Tolerance for Ambiguity | ||||||
| Boredom Proneness | ||||||
| Coping with Pressure | ||||||
| Dynamic Work Environment | ||||||
| Empathy |
The Behavior to Results Matrix is shown in Table 13.2.
| New Sales | Renewal Sales | Attendance | Customer Complaints | |
|---|---|---|---|---|
| Licensing Exam | ||||
| Reference Checks | ||||
| Communications | ||||
| Job Knowledge | ||||
| Supervisor Ratings | ||||
| Teamwork |
In 2001, a study of a data entry ...
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