Ultimate Basic Business Skills: Training an Effective Workforce

• Objectives for the half-day telephone skills workshop
• Lists of materials for facilitator and participants
• Detailed program agenda to be used as a facilitator’s guide

The telephone skills workshop allows learners to discuss and practice effective ways to present a positive image over the telephone. This information is useful not only for call centers, receptionists, and other personnel who spend large amounts of time on the telephone, but also ...