CHAPTER 3Be a Trusted Boss
The only person you are destined to become is the person you decide to be.
~ Ralph Waldo Emerson
Seated in the courtyard of a sports bar during a playoff game in the home city of one of the teams, I was part of an energetic crowd that Sunday. Although we’d come for something quick to eat, we caught glimpses of a play now and then as home-team enthusiasts roared approval during the first half.
When a man sat next to us with two friends, ordered a pitcher of beer, and maneuvered around to glimpse the game, we barely noticed. But when he hassled the waitress every few minutes trying to intimidate her into getting him a table closer to the TV when none existed, his rudeness and her discomfort drew our attention. Growing ...
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