CHAPTER ONE
Trust Begins with You
Alex was head of a beverage manufacturing plant that was the lowest producer of thirteen plants nationwide.
By focusing entirely on bottom-line results, Alex had missed the biggest obstacle standing in the way of his organization reaching peak performance: a failure to build trusting relationships with his people. Although Alex cared a great deal about his employees, they didn’t know it. He focused on the numbers and neglected to ask them what they needed to be successful in their jobs. They didn’t think he cared about them, their issues, or their concerns. As a result, trust, morale, and production were at an all-time low.
Once Alex learned how to earn the trust of his employees and helped his employees learn ...
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