Troubleshooting Microsoft Technologies: The Ultimate Administrator’s Repair Manual

Troubleshooting Microsoft Technologies: The Ultimate Administrator’s Repair Manual

by Chris Wolf
Released July 2003
Publisher(s): Addison-Wesley Professional
ISBN: 9780321133458

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Book description

Many IT professionals have long considered the practice of troubleshooting to be more of an art than a science. However, with the right methodology, anyone can systematically analyze and repair problems affecting an individual computer or an entire network. All it requires is an understanding of the technologies involved, knowledge of the available tools, and insight into the most common system and application issues.

Troubleshooting Microsoft Technologies is the first complete guide to troubleshooting the vast interrelationships of Microsoft network technologies. This book begins by introducing readers to the fundamentals of networks and troubleshooting. After documenting the available Microsoft troubleshooting tools, the author then attacks technology-specific problems chapter by chapter. A concise technical introduction at the outset of each chapter quickly brings readers up to speed on the technologies involved.

Key topics covered include:

  • Client-server issues, including XP-related problems

  • Office XP application and file faults

  • Disk failures

  • Domain Name Service (DNS), including client configuration, server configuration and replication, zone configuration, and Active Directory integration

  • Windows Internet Naming Service (WINS), including server and database configuration and database replication

  • Dynamic Host Configuration Protocol (DHCP), including DHCP clients and servers and relay agents

  • Network and application services such as RIS, print services, terminal services, and DFS

  • Routing and Remote Access Service (RRAS), including Network Address Translation (NAT), Virtual Private Networks (VPNs), and Remote Access Servers (RAS)

  • Active Directory (AD), including group policies, domains, trusts, replication, service integration, and security

    • In short, Troubleshooting Microsoft Technologies is the ultimate ready reference for solving problems on Microsoft networks.



    0321133455B06022003

    Table of contents

    1. Copyright
      1. Dedication
    2. Preface
      1. Acknowledgments
    3. 1. Introduction
      1. Chapter 2: Fundamental Networking
      2. Chapter 3: Troubleshooting Techniques
      3. Chapter 4: Monitoring and Diagnostic Tools
      4. Chapter 5: Client-Server Troubleshooting
      5. Chapter 6: Office XP
      6. Chapter 7: Disk Subsystems
      7. Chapter 8: DNS
      8. Chapter 9: WINS
      9. Chapter 10: DHCP
      10. Chapter 11: Network and Application Services
      11. Chapter 12: Routing and Remote Access
      12. Chapter 13: Active Directory
      13. Appendices
      14. Summary
    4. 2. Fundamental Networking
      1. Network Protocols
        1. NetBEUI
        2. NWLink (IPX/SPX)
          1. Frame Type
          2. Internal Network Number
          3. External Network Number
        3. TCP/IP Basics
          1. Binary Conversion
          2. IP Address Structure
          3. TCP/IP in a Routed Environment
          4. NetBIOS Names versus FQDNs
          5. Name Resolution Methods
      2. Name Resolution with DNS
        1. Resolver Cache
        2. Hosts
        3. DNS Query Types
        4. NetBIOS Cache
        5. WINS/Broadcast/LMHosts
      3. WINS
      4. DHCP Overview
        1. DHCP Lease
        2. DHCP Scope
        3. Reservation
        4. DHCP Options
        5. DHCP Relay Agent
        6. Automatic Private IP Addressing
      5. Need More Knowledge?
      6. Summary
    5. 3. Troubleshooting Techniques
      1. Optimism versus Pessimism
      2. Troubleshooting Process Overview
      3. Identifying the Problem
      4. Documenting the History of the Problem
      5. Analyzing the Current Environment
        1. Operating System State
        2. Latest Virus Scan
        3. Network Configuration
        4. Installed Applications
        5. Firmware
        6. Good Computer, Bad Computer
      6. Documenting Processes Involved in the Problem
        1. A Picture’s Worth a Thousand Words
      7. Eliminating What’s Right
        1. Don’t Reinvent the Wheel
        2. Document What You Do!
        3. Never Forget the Obvious
        4. Move from the Big Picture to Small Details
        5. If You Pay for Support, Use It!
      8. Correcting the Problem
        1. When Speed Is of the Essence
        2. Don’t Use Duct Tape
        3. Process-Oriented Corrective Action
      9. Testing the Corrective Action
      10. Following Up
      11. Summary
    6. 4. Monitoring and Diagnostic Tools
      1. Operating System Tools
      2. Disk Management Tools
        1. Command Line Tools
          1. chkdsk
          2. chkntfs
          3. defrag
        2. GUI Tools
          1. Disk Management
          2. Disk Defragmenter
      3. Network Monitoring and Troubleshooting Tools
        1. Command Line Tools
          1. arp
          2. getmac
          3. hostname
          4. nbtstat
          5. netdiag (ST)
          6. Net Services Commands
            1. net start | stop | pause | continue
            2. net statistics
            3. net session
            4. net view
          7. netstat
          8. pathping
          9. ping
          10. telnet
          11. tracert
        2. GUI Tools
          1. Network Diagnostics
          2. Network Monitor
      4. Performance Monitoring Tools
        1. Command Line Tools
          1. memsnap (ST)
          2. pagefileconfig
            1. pagefileconfig /change
            2. pagefileconfig /create
            3. pagefileconfig /delete
            4. pagefileconfig /query
          3. pfmon (ST)
          4. pmon (ST)
          5. taskkill
          6. tasklist
          7. uptime (RK)
        2. GUI Tools
          1. System Monitor (Perfmon)
          2. Task Manager
      5. Security Management Tools
        1. Command Line Tools
          1. cacls
          2. efsinfo (ST)
          3. takeown
        2. GUI Tools
          1. Security Configuration and Analysis
          2. Security Templates
      6. System Management Tools
        1. Command Line Tools
          1. driverquery
          2. eventquery
          3. eventtriggers
          4. systeminfo
          5. sfc
        2. GUI Tools
          1. Computer Management
          2. Event Viewer
          3. MSinfo32
          4. Windows Update
      7. Troubleshooting Wizards
      8. Freeware Tools
        1. Subnetting with the IP Subnet Calculator
        2. Testing Throughput with Netperf
        3. Remotely Controlling Systems with TightVNC
          1. Configuring the TightVNC Server
          2. Using TightVNC Viewer
      9. Summary
    7. 5. Client-Server Troubleshooting
      1. Troubleshooting Tools
        1. Automated System Recovery
        2. driverquery
        3. msconfig (Windows Server 2003)
        4. msicuu (ST)
        5. Online Crash Analysis
        6. Remote Desktop and Remote Assistance
          1. Allowing Remote Desktop Connections
          2. Connecting to a Remote System
          3. Using Remote Assistance
        7. Shadow Copy (Windows Server 2003 Systems Only)
          1. Server-Initiated Recovery
          2. Client-Initiated Recovery
        8. System Restore (XP Clients Only)
      2. Troubleshooting System Startup
        1. Last Known Good Configuration
        2. Safe Mode
        3. Safe Mode with Networking
        4. Safe Mode with Command Prompt
        5. Enable Boot Logging
        6. Enable VGA Mode
        7. Directory Services Restore Mode
        8. Debugging Mode
      3. Disabling Services and Drivers with the Recovery Console
        1. Recovery Console Diagnostic Commands
          1. listsvc
          2. enable
          3. disable
          4. Additional Commands
        2. Accessing the Recovery Console
      4. Repairing the OS Installation
      5. Troubleshooting System Shutdown
      6. Troubleshooting Devices
        1. Checking Device Status
        2. Rolling Back Device Drivers
        3. Updating Device Drivers
        4. Uninstalling Devices
        5. Disabling Devices
      7. Troubleshooting Fax Problems
        1. Diagnosing Fax Problems
        2. Testing the Solution
      8. Troubleshooting Display Problems
      9. Troubleshooting Internet Connection Sharing
      10. Troubleshooting Application Compatibility
        1. Using the Program Compatibility Wizard
      11. Summary
    8. 6. Office XP
      1. Office Troubleshooting Tools
        1. Application Recovery
        2. Automatic Recovery
        3. Detect and Repair
        4. Document Recovery
        5. Open and Repair
        6. Setup
          1. From Add/Remove Programs
          2. From the Setup CD or the Network
      2. Troubleshooting Office Setup
        1. Eliminating the Obvious
        2. Using the Setup Log Files
      3. Access Errors and Solutions
        1. Using the Compact and Repair Tool
        2. Manually Repairing a Database
          1. Problems Running Reports
          2. Problems with Macros or Modules
          3. Problems with a Database Table
      4. Excel Errors and Solutions
        1. Repairing Corrupted Spreadsheets
        2. Isolating and Resolving Formula Errors
      5. Outlook Errors and Solutions
        1. Testing Outlook Configuration
      6. PowerPoint Errors and Solutions
        1. When the Problem Resulted from a Modification to the Presentation
        2. When the Problem Resulted from a Specific File Being Opened
          1. Open Presentation Version in Temp Folder
          2. Extract Corrupted Slides
          3. Apply Corrupted Presentation as a Template
        3. When the Problem Resulted from Any File Being Opened
      7. Word Errors and Solutions
        1. Resolving Problems with the Support.dot Troubleshooting Template
          1. Installing the Troubleshooting Template
          2. Using the Troubleshooting Template
            1. Using the Troubleshoot Utility
            2. Using Registry Options
            3. Using AutoCorrect Backup
        2. General Word Troubleshooting
          1. Replacing Corrupt User Dictionaries
          2. Replacing Corrupt AutoCorrect Files
          3. Replacing Corrupt Fonts
          4. Replacing Corrupt Spelling and Grammar Files
      8. Summary
    9. 7. Disk Subsystems
      1. Windows Server 2003/XP Disk Architecture 101
        1. Basic and Dynamic Disks
        2. Master Boot Record
        3. Boot Sector
        4. The boot.ini File
        5. Master File Table
        6. GPT Disks
      2. Disk Troubleshooting Tools
        1. bootcfg
          1. bootcfg /addsw
          2. bootcfg /copy
          3. bootcfg /dbg1394
          4. bootcfg /debug
          5. bootcfg /default
          6. bootcfg /delete
          7. bootcfg /ems
          8. bootcfg /query
          9. bootcfg /raw
          10. bootcfg /rmsw
          11. bootcfg /timeout
        2. dmdiag (ST)
        3. fsutil
          1. fsutil behavior
          2. fsutil dirty
          3. fsutil file
          4. fsutil fsinfo
          5. fsutil hardlink
          6. fsutil objectid
          7. fsutil quota
          8. fsutil reparsepoint
          9. fsutil sparse
          10. fsutil USN
          11. fsutil volume
        4. ftonline (ST)
        5. recover
      3. Diagnosing and Repairing Boot Sector and MBR Problems
      4. Repairing Failed Disks with Disk Management
        1. Failed Spanned or Striped Volumes
        2. Failed Mirrored Volumes (RAID 1)
        3. Failed RAID 5 Volumes
      5. Common Stop Messages
        1. Stop 0x00000024 (NTFS File System) or Stop 0x00000023 (FAT File System)
        2. Stop 0x00000050 (Page Fault in Nonpaged Area)
        3. Stop 0x00000077 (Kernel Stack Inpage Error)
        4. Stop 0x0000007A (Kernel Data Inpage Error)
        5. Stop 0x0000007B (Inaccessible Boot Device)
      6. Summary
    10. 8. DNS
      1. DNS Architecture
        1. Essential Terminology
          1. Dynamic Updates
          2. Recursion and Iteration
          3. Forwarders
          4. Caching-Only Server
          5. Resource Record Types
        2. DNS Hierarchy
        3. Name Resolution Process
        4. DNS Zones
          1. Zone Types
          2. Zone Configurations
          3. Zone Transfers
          4. Zone Delegation
        5. Advanced Configuration
          1. Round Robin
          2. Netmask Ordering
          3. BIND Secondaries
        6. Client Considerations
          1. Windows Server 2003 Enhancements
      2. DNS Troubleshooting Tools
        1. DNS MMC
          1. Debug Logging
          2. Event Logging
          3. Monitoring
        2. dnscmd (ST)
          1. clearcache
          2. Statistics
        3. dnslint (ST)
        4. nslookup
          1. exit
          2. ls
          3. lserver
          4. server
          5. set
            1. set all
            2. set class
            3. set d2
            4. set debug
            5. set defname
            6. set domain
            7. set ignore
            8. set port
            9. set querytype
            10. set recurse
            11. set retry
            12. set root
            13. set search
            14. set srchlist
            15. set timeout
            16. set vc
          6. view
          7. Troubleshooting with nslookup
            1. Verifying Forward and Reverse Lookup Zones
            2. Verifying SRV Resource Record Presence
            3. Verifying Zone Delegation
            4. Verifying WINS Lookup
      3. Troubleshooting DNS Clients
      4. Troubleshooting DNS Servers
        1. Incorrect Query Results
        2. Cannot Access Resources Outside of Domain
        3. Server Not Responding to Requests
        4. Troubleshooting DNS-DHCP Integration
        5. Zone Transfer Problems
        6. DNS Error Events
      5. Summary
    11. 9. WINS
      1. WINS Architecture
        1. What’s New?
          1. Windows 2000 Enhancements
          2. Windows Server 2003 Enhancements
        2. WINS Relationships and Replication
        3. Filling in the Gaps
          1. Static Mapping
          2. WINS Proxy Agent
      2. WINS Troubleshooting Tools
        1. WINS MMC
        2. Event Logging
        3. netsh wins
          1. dump
          2. check
            1. check database
            2. check version
          3. init
            1. init backup
            2. init compact
            3. init pull
            4. init push
            5. init replicate
            6. init restore
          4. show
            1. show info
            2. show partner
            3. show partnerproperties
            4. show pullpartnerconfig
            5. show pushpartnerconfig
            6. show server
      3. Troubleshooting WINS Clients
      4. Troubleshooting WINS Servers
      5. Troubleshooting Replication
      6. Troubleshooting WINS-DHCP Integration
      7. Recovering a Corrupted WINS Database
      8. Summary
    12. 10. DHCP
      1. DHCP Architecture
        1. What’s New?
          1. Windows 2000 Enhancements
          2. Windows Server 2003 Enhancements
        2. Scopes
          1. Standard
          2. Superscopes
          3. Multicast Scopes
        3. Classes
          1. Vendor Classes
          2. User Classes
        4. Conflict Detection
      2. DHCP Troubleshooting Tools
        1. DHCP MMC
        2. Audit Logging
        3. dhcploc (ST)
      3. Troubleshooting DHCP Clients
      4. Troubleshooting DHCP Servers
        1. Troubleshooting DHCP Scope Migration
        2. Troubleshooting DHCP-RAS Integration
          1. Clients Unable to Access Resources Beyond RAS’s Subnet
          2. Clients Unable to Access Resources on RAS’s Subnet
        3. Troubleshooting DHCP Relay Agents
        4. Recovering a Corrupted DHCP Database
          1. Recovering from Backup
            1. Database Backups
            2. Simple Recovery
            3. Advanced Recovery
            4. Reconciling Scopes
      5. Summary
    13. 11. Network and Application Services
      1. The Lay of the Land
        1. Print Services
          1. Advanced Settings
          2. Printer Permissions
        2. Terminal Services
        3. Distributed File System
        4. Remote Installation Services
        5. Client and Gateway Services for NetWare
      2. Network Service Troubleshooting Tools
        1. DFS MMC
        2. dfsutil (ST)
          1. General dfsutil Switches
          2. /clean
          3. /export
          4. /import
          5. /importroot
          6. /pktflush
          7. /purgemupcache
          8. /purgewin2kstaticsitetable
          9. /showwin2kstaticsitetable
          10. /spcflush
          11. /unmapftroot
          12. /updatewin2kstaticsitetable
        3. health_chk (ST)
        4. ipxroute
        5. lpq
        6. prndrvr.vbs
          1. prndrvr.vbs -a (Add Driver)
          2. prndrvr.vbs -d (Delete Driver)
          3. prndrvr.vbs -l (List Drivers)
          4. prndrvr.vbs -x (Remove All Unused Drivers)
        7. prnmngr.vbs
        8. prnqctl.vbs
        9. query
          1. query process
          2. query session
          3. query termserver
          4. query user
        10. reset session
        11. Terminal Services Manager MMC
      3. Troubleshooting Printers
        1. General Printing Concerns
        2. Network Printers
          1. Administrator Configures the Share
          2. Client Connects to Network Printer
          3. Client Application Generates Job
          4. Client Sends Job to Print Server
          5. Server Spools and Queues Job
          6. Server Sends Job to Print Device
          7. Print Device Prints Job
      4. Troubleshooting Terminal Services
        1. Troubleshooting Server Connection Problems
        2. Troubleshooting Session Problems
      5. Troubleshooting DFS
        1. Inaccessible Root
        2. Inaccessible Share Folder
        3. User Permissions
      6. Troubleshooting Remote Installation Services
        1. Client Does Not Get Past “DHCP”
        2. Client Does Not Get Past “BINL”
        3. Client Does Not Get Past “TFTP”
      7. Troubleshooting NetWare Integration
      8. Summary
    14. 12. Routing and Remote Access
      1. RRAS Architecture
        1. Remote Access Servers
          1. Multilink
          2. LCP Extensions
          3. Remote Access Policies
          4. Remote Access Profiles
          5. User Dial-in Properties
        2. Virtual Private Networks
        3. Routing Protocols
        4. Network Address Translation
      2. RAS Troubleshooting Tools
        1. atmadm
        2. iasparse (ST)
        3. Netsh RAS Diagnostics
          1. dump
          2. show all
          3. show cmtracing
          4. set cmtracing
          5. show configuration
          6. show installation
          7. show logs
          8. show modemtracing
          9. set modemtracing
          10. show rastracing
          11. set rastracing
          12. show securityeventlog
          13. set securityeventlog
          14. show tracefacilities
          15. set tracefacilities
        4. netsh routing
          1. netsh routing ip autodhcp
            1. show global
            2. show interface
          2. netsh routing ip relay
            1. show interface
            2. show global
            3. show ifstats
          3. netsh routing ip dnsproxy
            1. show global
            2. show interface
          4. netsh routing ip igmp
            1. show interface
            2. show global
            3. show ifstats
            4. show iftable
            5. show grouptable
            6. show rasgrouptable
            7. show proxygrouptable
          5. netsh routing ip nat
            1. show global
            2. show interface
          6. netsh routing ip ospf
            1. show global
            2. show virtif
            3. show interface
            4. show routefilter
            5. show protofilter
            6. show area
          7. netsh routing ip rip
            1. show interface
            2. show flags
            3. show global
            4. show ifstats
            5. show ifbinding
          8. netsh routing ip routerdiscovery
        5. portqry (ST)
        6. route
        7. RRAS MMC
      3. Troubleshooting RAS
        1. Troubleshooting RAS Client Connections
          1. Problems with User Systems
          2. Problems with the RAS Server
        2. Troubleshooting the RAS Server Network
      4. Troubleshooting Routing
        1. General Routing Problems
        2. Troubleshooting NAT
          1. Problems with NAT Clients
          2. Problems with the NAT Server
        3. Troubleshooting DHCP Relay Agents
        4. Troubleshooting Demand-Dial Routing
          1. Router Not Dialing on Demand
          2. Data Not Reaching Beyond Calling or Answering Router
        5. Troubleshooting RIP
        6. Troubleshooting OSPF
      5. Troubleshooting VPN Access
        1. Troubleshooting Remote Access VPNs
          1. Server Connection Problems
          2. Resource Access Problems
        2. Troubleshooting Router-to-Router VPNs
      6. Summary
    15. 13. Active Directory
      1. AD Architectural Overview
        1. Forests and Domains
        2. Organizational Units
        3. Sites
        4. Domain Controllers
        5. Group Policy Objects
        6. Active Directory Functional Levels
          1. Domain Functional Levels
          2. Forest Functional Levels
      2. What’s New?
      3. AD Troubleshooting Tools
        1. acldiag (ST)
        2. Active Directory MMCs
          1. Active Directory Users and Computers
          2. Active Directory Domains and Trusts
          3. Active Directory Sites and Services
          4. Active Directory Schema
        3. dcdiag (ST)
        4. gpresult
        5. gpupdate
        6. nltest (ST)
        7. ntdsutil
          1. authoritative restore
          2. files
          3. metadata cleanup
          4. roles
          5. semantic database analysis
        8. Replmon (ST)
        9. Resultant Set of Policy
      4. Troubleshooting Domain Controllers
        1. Cannot Connect to a Windows 2000 Domain Controller
        2. DCPromo Fails to Promote a New Server to Be a Domain Controller
        3. Receive “Domain Not Found,” “Server Not Available,” or “RPF Server Is Unavailable” Error Message
        4. Unable to Log On Locally
        5. Unable to Uninstall Active Directory
        6. Group Membership Changes Fail
        7. Security Principals Cannot Be Created
      5. Troubleshooting Replication
        1. Access Denied Error Occurs When Attempting Manual Replication
        2. Event ID 1265 in the Directory Service Log
        3. Event ID 1311 Appears in Event Log
        4. Slow Replication between Sites
      6. Troubleshooting Group Policy Objects
        1. Loopback Processing
        2. Block Inheritance versus No Override
        3. Troubleshooting Considerations
      7. Troubleshooting the AD Schema
        1. Cannot Modify or Extend Schema
        2. Cannot Add Attributes to a Class
        3. Cannot Connect to a Windows 2000 Domain Controller
      8. Troubleshooting Trusts
        1. Clients Cannot Access Resources in Trusted Domain
        2. Errors Occur After Upgrade from Windows NT
      9. AD Backup and Recovery
      10. Summary
    16. A. Troubleshooting Command Line Reference
      1. acldiag (ST)
      2. arp
      3. atmadm
      4. bootcfg
        1. bootcfg /addsw
        2. bootcfg /copy
        3. bootcfg /dbg1394
        4. bootcfg /debug
        5. bootcfg /default
        6. bootcfg /delete
        7. bootcfg /ems
        8. bootcfg /query
        9. bootcfg /raw
        10. bootcfg /rmsw
        11. bootcfg /timeout
      5. cacls
      6. chkdsk
      7. chkntfs
      8. dcdiag (ST)
      9. defrag
      10. dfsutil (ST)
        1. General dfsutil Switches
        2. /clean
        3. /export
        4. /import
        5. /importroot
        6. /pktflush
        7. /purgemupcache
        8. /purgewin2kstaticsitetable
        9. /showwin2kstaticsitetable
        10. /spcflush
        11. /unmapftroot
        12. /updatewin2kstaticsitetable
      11. dhcploc (ST)
      12. dmdiag (ST)
      13. dnscmd (ST)
        1. clearcache
        2. statistics
      14. dnslint (ST)
      15. driverquery
      16. efsinfo (ST)
      17. eventquery
      18. eventtriggers /create
      19. eventtriggers /delete
      20. eventtriggers /query
      21. fsutil behavior
      22. fsutil dirty
      23. fsutil file
      24. fsutil fsinfo
      25. fsutil hardlink
      26. fsutil objectid
      27. fsutil quota
      28. fsutil reparsepoint
      29. fsutil sparse
      30. fsutil USN
      31. fsutil volume
      32. ftonline (ST)
      33. getmac
      34. gpresult
      35. gpupdate
      36. health_chk (ST)
      37. hostname
      38. iasparse (ST)
      39. ipxroute
      40. lpq
      41. memsnap (ST)
      42. nbtstat
      43. netdiag (ST)
      44. net start | stop | pause | continue
      45. net statistics
      46. net session
      47. net view
      48. Netsh RAS Diagnostics
        1. dump
        2. show all
        3. show cmtracing
        4. set cmtracing
        5. show configuration
        6. show installation
        7. show logs
        8. show modemtracing
        9. set modemtracing
        10. show rastracing
        11. set rastracing
        12. show securityeventlog
        13. set securityeventlog
        14. show tracefacilities
        15. set tracefacilities
      49. netsh routing
        1. netsh routing ip autodhcp
          1. show global
          2. show interface
        2. netsh routing ip relay
          1. show interface
          2. show global
          3. show ifstats
        3. netsh routing ip dnsproxy
          1. show global
          2. show interface
        4. netsh routing ip igmp
          1. show interface
          2. show global
          3. show ifstats
          4. show iftable
          5. show grouptable
          6. show rasgrouptable
          7. show proxygrouptable
        5. netsh routing ip nat
          1. show global
          2. show interface
        6. netsh routing ip ospf
          1. show global
          2. show virtif
          3. show interface
          4. show routefilter
          5. show protofilter
          6. show area
        7. netsh routing ip rip
          1. show interface
          2. show flags
          3. show global
          4. show ifstats
          5. show ifbinding
        8. netsh routing ip routerdiscovery
      50. netsh wins
        1. dump
        2. check
          1. check database
          2. check version
        3. init
          1. init backup
          2. init compact
          3. init pull
          4. init push
          5. init replicate
          6. init restore
        4. show
          1. show info
          2. show partner
          3. show partnerproperties
          4. show pullpartnerconfig
          5. show pushpartnerconfig
          6. show server
      51. netstat
      52. nltest (ST)
      53. nslookup
        1. exit
        2. ls
        3. lserver
        4. server
        5. set
          1. set all
          2. set class
          3. set d2
          4. set debug
          5. set defname
          6. set domain
          7. set ignore
          8. set port
          9. set querytype
          10. set recurse
          11. set retry
          12. set root
          13. set search
          14. set srchlist
          15. set timeout
          16. set vc
        6. view
      54. pagefileconfig /change
      55. pagefileconfig /create
      56. pagefileconfig /delete
      57. pagefileconfig /query
      58. pathping
      59. pfmon (ST)
      60. ping
      61. pmon (ST)
      62. portqry (ST)
      63. prndrvr.vbs
        1. prndrvr.vbs -a (Add Driver)
        2. prndrvr.vbs -d (Delete Driver)
        3. prndrvr.vbs -l (List Drivers)
        4. prndrvr.vbs -x (Remove All Unused Drivers)
      64. prnmngr.vbs
      65. prnqctl.vbs
      66. query
        1. query process
        2. query session
        3. query termserver
        4. query user
      67. recover
      68. reset session
      69. route
      70. sfc
      71. systeminfo
      72. takeown
      73. taskkill
      74. tasklist
      75. telnet
      76. tracert
    17. B. Common Error Codes and Messages
      1. Device Errors
        1. Code 1—The device is not configured correctly
        2. Code 3—The driver for this device might be corrupted...
        3. Code 10—This device cannot start
        4. Code 12—This device cannot find enough free resources that it can use...
        5. Code 14—This device cannot work properly until you restart your computer
        6. Code 16—Windows cannot identify all the resources this device uses
        7. Code 18—Reinstall the drivers for this device
        8. Code 19—Windows cannot start this hardware device because its configuration...
        9. Code 22—This device is disabled
        10. Code 24—This device is not present, is not working properly...
        11. Code 28—The drivers for this device are not installed
        12. Code 29—This device is disabled because the firmware of the device...
        13. Code 31—This device is not working properly because Windows cannot load the driver...
        14. Code 32—A driver (service) for this device has been disabled. An alternate driver...
        15. Code 33—Windows cannot determine which resources are required for this device
        16. Code 34—Windows cannot determine the settings for this device...
        17. Code 35—Your computer’s system firmware does not include enough information...
        18. Code 36—This device is requesting a PCI interrupt but is configured for an ISA...
        19. Code 37—Windows cannot initialize the device driver for this hardware
        20. Code 38—Windows cannot load the device driver for this hardware...
        21. Code 39—Windows cannot load the device driver for this hardware...
        22. Code 40—Windows cannot access this hardware because its service key...
        23. Code 41—Windows successfully loaded the device driver for this hardware...
        24. Code 42—Windows cannot load the driver for this hardware...
        25. Code 43—Windows has stopped this device because it has reported problems
        26. Code 44—An application or service has shut down this hardware device
        27. Code 45—Currently this hardware device is not connected to the computer
        28. Code 47—Windows cannot use this hardware device...
        29. Code 48—The software for this device has been blocked from starting...
        30. Code 49—Windows cannot start new hardware devices because the system hive is too large
      2. Stop Errors
        1. Stop 0x0000000A (IRQL Not Less or Equal)
        2. Stop 0x0000001E (KMode Exception Not Handled)
        3. Stop 0x00000024 (NTFS File System) or Stop 0x00000023 (FAT File System)
        4. Stop 0x0000002E (Data Bus Error)
        5. Stop 0x0000003F (No More System PTES)
        6. Stop 0x00000050 (Page Fault in Nonpaged Area)
        7. Stop 0x00000077 (Kernel Stack Inpage Error)
        8. Stop 0x00000079 (Mismatched HAL)
        9. Stop 0x0000007A (Kernel Data Inpage Error)
        10. Stop 0x0000007B (Inaccessible Boot Device)
        11. Stop 0x0000007F (Unexpected Kernel Mode Trap)
        12. Stop 0x0000009F (Driver Power State Failure)
        13. Stop 0xBE (Attempted Write to Read Only Memory)
        14. Stop 0xC2 (Bad Pool Caller)
        15. Stop 0x000000CE (Driver Unloaded without Canceling Pending Operations)
        16. Stop 0x000000D1 (Driver IRQL Not Less or Equal)
        17. Stop 0x000000D8 (Driver Used Excessive PTES)
        18. Stop 0x000000EA (Thread Stuck in Device Driver)
        19. Stop 0x000000ED (Unmountable Boot Volume)
        20. Stop 0x000000F2 (Hardware Interrupt Storm)
        21. Stop 0x0000021A (Status System Process Terminated)
        22. Stop 0x00000221 (Status Image Checksum Mismatch)
    18. C. Third-Party Tools
      1. Executive Software
        1. Diskeeper
          1. Measuring Fragmentation
          2. Fitting the Pieces Together
          3. Analysis versus Defragmentation
          4. Graphic Analysis Display
          5. Analysis Report
          6. Different Defragmentation Modes
            1. Manual Defragmentation
            2. Set It and Forget It
            3. Boot-Time Defragmentation
          7. Frag Guard
          8. Getting the Most from Diskeeper
        2. Undelete
          1. Recovery Bin
          2. Undelete From Disk
          3. Emergency Undelete
          4. Using Undelete
          5. Using Undelete From Disk
        3. Sitekeeper
          1. Using Sitekeeper
          2. Using PushInstaller
          3. Checking License Compliance
          4. Checking Hardware Inventory
      2. FullArmor—FAZAM 2000
        1. FAZAM 2000 GP Repository
        2. FAZAM 2000 Administrator
        3. FAZAM 2000 Policy and Planning
        4. FAZAM 2000 Auditing and Diagnostics
        5. Installing FAZAM 2000
          1. Opening the FAZAM 2000 Tools
      3. SmartLine
        1. Active Network Monitor
          1. Installing Active Network Monitor
          2. Collecting Diagnostic Information
        2. Active Ports
          1. Installing Active Ports
          2. Using Active Ports
        3. Active Server Watcher
          1. Installing Active Server Watcher
          2. Configuring Active Server Watcher
        4. Remote Task Manager
          1. Installing Remote Task Manager
          2. Remotely Installing the RTM Service on Other Systems
          3. Querying the State of a Remote System
      4. TechTracker
        1. Installing the TechTracker ITX Demo
        2. Monitoring Systems with TechTracker ITX
          1. Workstations Tab
          2. Software Tab
          3. Configurations Tab
          4. Installed Software Tab
          5. Stability Tab
          6. Crash Log Tab
          7. Application Failure Rating
      5. Tsarfin
        1. IPMonitor
          1. Installing IPMonitor
          2. Using IPMonitor
        2. NetInfo
          1. Installing NetInfo
          2. Using NetInfo
      6. Wildpackets—iNetTools
        1. Installing iNetTools
        2. Using iNetTools

    Product information

    • Title: Troubleshooting Microsoft Technologies: The Ultimate Administrator’s Repair Manual
    • Author(s): Chris Wolf
    • Release date: July 2003
    • Publisher(s): Addison-Wesley Professional
    • ISBN: 9780321133458