Notes
Chapter 1
1. David Landes, Revolution in Time, Belknap Press, 2000.
2. Herbert Arthur Klein, The Science of Measurement, Dover Press, 1989.
3. Ibid.
4. Edward J. Geniat and Edward D. Libert, Value Rx for Healthcare, Diane Press, 2004.
5. Daryl Connor, Leading at the Edge of Chaos: How to Create the Nimble Organization, Wiley, 1998.
6. Michael LeBoeuf, GMP: The Greatest Management Principle in the World, Berkley Books, 1986, p. 22.
7. Frederick Reichheld, The Loyalty Effect, Harvard Business School Press, 2001, p. 246.
8. Eliyahu M. Goldratt, The Haystack Syndrome: Sifting Information Out of the Data Ocean, North River Press, 1991, p. 26.
9. Bob Frost, Measuring Performance: Using the New Metrics to Deploy Strategy and ...
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