CHAPTER 9
Measurement Leadership
Embarking upon the kind of transformation of performance measurement presented in this book—much less completing it—is no small undertaking. Therefore, it should come as no surprise that the single most important aspect of transforming organizational performance measurement is leadership. I cannot emphasize too strongly the crucial role of organizational leaders, whether you are leading a project, department, or an entire organization, or whether your organization is a business, government agency, hospital, school, religious institution, or any other type of organization. In this chapter I will explain the challenges of “measurement leadership” and provide recommendations for implementing and sustaining the ...
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