CHAPTER 2
When Measurement Goes Bad
As we have seen, measurement has the potential to be a very powerful, highly functional, and extremely positive force in organizations and for their employees. When used well, no other single aspect of management provides greater functionality than performance measurement.
But there is a flip side. Unfortunately, when used poorly, not only does it not live up to its positive promise, but performance measurement can be highly dysfunctional. This is the “dark side” of measurement's enormous power. Everything that is powerful for good, if misused, can be powerful for bad. Because measurement is the lens through which most performance is viewed, because it is the most fundamental management system upon which ...
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