Chapter 1Introduction – Bridging the Intention-Action Gap
This book focuses on assessing and improving patient experience as a leadership strategy. We set out to demonstrate the value of patient-focused care through effective provider-patient communications and explore collaboration strategies for maximizing the synergy between board members, hospital administrators, nurses, and physicians. When clinical and nonclinical staff collaborate effectively, healthcare teams can prevent medical errors, increase efficiency, and improve patient outcomes.
The book is written for aspiring healthcare leaders, senior-level executives in provider organizations, physicians and nurses targeted for administrative positions, and ...
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