Chapter 8 Understanding the Training Needs, Real and Perceived
An international law firm based in the City of London was finding it difficult to complete documents for clients on time and this sometimes caused delay to major transactions. In common with many lawyers the partners dictated most of their documents for transcription using a secretary. (Dictation is fast for those who have used it for many years and the lawyers are reticent to move to typing their own documents, although some of them were experimenting with voice recognition systems.)
In this case, the partners blamed their secretaries for the delays, because of the length of time it took secretaries to transcribe their tapes and the number of mistakes that were being made in the ...
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