To be able to cope with change, the concerned people do not just need the right mindset and supporting infrastructure, but also the will, skill or proficiency, flair, talent, capability, and the ability. All these terms reflect the characteristics of capability. Apart from the word ability, wherein an element of training of a skill not present before also resonates, with the other terms one gets the impression that they describe something that is naturally present—or possibly not. Talented people do not learn, but they have an “innate” ability, which others do not have—which is the conventional wisdom. Recent research has shown that this view does not correspond with the present state of scientific understanding.1 Emotional ...
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