Notes
Chapter 1
1. James W. Cortada, “Where Did Knowledge Workers Come From?” in Rise of the Knowledge Worker, ed. James W. Cortada (Boston: Butterworth-Heinemann, 1998), 3−21.
2. Fritz Machlup, The Production and Distribution of Knowledge in the United States (Princeton, NJ: Princeton University Press, 1958; republished 1992).
3. James Brian Quinn, Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry (New York: Free Press, 1992).
4. I have written about processes in Process Innovation: Reengineering Work through Information Technology (Boston: Harvard Business School Press, 1993); and Mission Critical: Realizing the Promise of Enterprise Systems (Boston: Harvard Business School Press, 2000).
5. I wrote about knowledge ...
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