CHAPTER 13

The Evolution of Automated Fulfillment

Any attempt to peer into the future is risky business and needs to be taken with a healthy dose of caution. E-commerce has been the most visible driver of change in distribution and fulfillment operations over the past 10 years, and it continues to evolve under the pressure of changing demographics and consumer habits.

It Is About Demographics

Populations are getting older, more urban, and wealthier, and these changes are having a profound impact on consumption patterns and labor characteristics.

In the last 50 years, the age distribution has shifted heavily toward older demographics, and according to a recent UN Population Division projection, it will continue doing so over the course of the ...

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