The growth of e-commerce created an unintended, negative side-effect: the explosive rise in the number of returns that many retailers must manage. In some industries, companies are dealing with return rates that exceed 40 percent. What’s worse, in the case of lower-value goods, the processing cost of each return often exceeds the value of the goods themselves. Automation technologies have been developed to address many of these challenges, minimize the associated costs, and return the received inventory to a state that makes them available for resale as soon as possible.
Why Such High Return Rates?
According to a Walker Sands report, 54 percent of e-commerce purchasers say that free returns or exchanges factor heavily ...
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