CHAPTER 3
Creating an Atmosphere of Acceptance
Establish Clear Relationship Expectations
The motive behind criticism often determines its validity. Those who care criticize where necessary. Those who envy criticize the moment they think that they have found a weak spot.1
—CRISS JAMI
Once again, Tim’s technical lead, Jerry, has let him down. When Tim checked with Jerry earlier in the week, Jerry told Tim that he would have what he needed by Friday morning. It’s now Friday at 3 p.m., the technical plan is nowhere in sight, and neither is Jerry. Tim has heard nothing from him, which further adds to his frustration. On top of everything that’s on Tim’s plate, he now has to contend with this. Tim is ready to explode because this isn’t the first ...
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