CHAPTER 2
Criticism Manners
Common Mistakes, and Some Dos and Don’ts
A cowardly critique starts with a compliment1
—MOKOKOMA MOKHONOANA
To many people, criticism is the most dreaded form of communication. We very seldom enjoy giving it and basically never enjoy receiving it. This is especially true in times such as now where there is hyperconcern with sensitivity, tolerance, and politeness to others. In such an atmosphere, where does helpful criticism fit in?
Although people overwhelmingly don’t like to be corrected, deep down most of us know we sometimes need it. Employees for the most part want to know when they are doing well and when they are not. Effective managers understand that they can’t expect employees to improve without being given ...
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