Chapter 7 Institutionalization of problem-solving by developing experts: Learning problem-solving and solving learning-problems
There are a couple of key assets that Toyota develops better than most companies, which helps drive its success. It is workers who can solve problems, especially the problem of waste, based on their job expertise and practice of the scientific problem-solving method. It has the potential to yield multiple benefits at once. It is one of Toyota’s most important advantages, and it sets it apart. In traditional organizations, several conditions make problem-solving difficult on the job.
Traditionally, the mass production system sees people as a short-term and temporary form of cost to replace ...
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