Kaplan and Norton’s balanced scorecard
Once you have a strategy in place, you will want to know how well it is doing. You don’t want to just measure financial performance. The financial implications of a strategy are usually not immediate. There are lots of areas that contribute to the success of a strategy.
Kaplan and Norton’s balanced scorecard
Source: Adapted from Kaplan, R. S. and Norton, D. P., ‘The balanced scorecard: measures that divide performance’, Harvard Business Review, Harvard Business School Publishing, 2005
How to use
You will never create the perfect balanced scorecard for your organisation. But you can move strategic focus ...
Get The Strategy Book, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
