NOTES

Chapter 3

1. This section adapted with permission of Healthcare Financial Management Association from Glaser, J. P., and Stone, J. “Effective Use of Business Intelligence.” Healthcare Financial Management, February 2008, 62(2), 68–73.

Chapter 5

1. This section adapted with permission of Healthcare Financial Management Association from Glaser, J. “The Importance of Companion IT Strategies.” Healthcare Financial Management, April 2009, 63(4), 38–42.

2. Portions of this section are reprinted, with permission, from Glaser, J. “Information Technology Is Not an Intervention.” Most Wired Online, November 28, 2007, published by Health Forum, Inc. an American Hospital Association company. © 2007, Health Forum, Inc. All rights reserved.

3. Portions ...

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