AppendixREFLECTIONS ON KAIZEN
Inches make a champion.
—VINCE LOMBARDI
We chalked up a little success and then built onthe momentum. You don’t notice a snowballgoing down a hill until it grows to become thesize of the stomach of a big, fat snowman. Withinmonths, we saw small changes thateventually snowballed into a turnaround.
—DAVID ABNEY
President of UPS,describing its effort toexpand into Europe
No matter how great your vision or strategy is,you have to get out there and be able to meetyour customers’ needs, one transaction at a time.
—ROBERT NIBLOCK
President of Loews Corporation
Nothing is particularly hard if you divide it into small jobs.
—HENRY FORD
There is a clear asymmetry between the scale of the problemand the scale of the solution. ...
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