The Social Psychology of Change Management

6  Trusting, Organizational Behaviour and ChangeTrusting

A First Short Story of Trusting and Change

Trust is an individual’s willingness to be vulnerable to others. Trustworthiness reduces employee uncertainty related to change. Formed relationships and enduring bonds with others have implications for both the physical and psychological well-being of the individual. Procedural justice reflects the perceived fairness of decision-making processes and the degree to which they are consistent, accurate, unbiased and open to voice and input. People feel most comfortable when they are getting exactly what they deserve from their relationships—no more and certainly no less. Antisocial or inhumane conduct can put pressure on trust and trustworthiness. ...