Chapter 1The Six Sigma SystemA New Way to an Old Vision
SIX SIGMA. A new name for an old vision: near-perfect products and services for customers.
Why is Six Sigma so attractive to so many businesses right now? Because being successful and staying successful in business is more challenging today than ever before. In today’s economy, most people provide services rather than making goods and products. And most of those services operate at levels of inefficiency that would close down a factory in a month if it produced as many defects. Six Sigma provides power tools to improve those services to levels of accuracy and quality seen so far only in precision ...
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