The Six Disciplines of Breakthrough Learning: How to Turn Training and Development into Business Results, 3rd Edition

DOCUMENT RESULTS

“You, your leaders, and your investors are interested in learning only insofar as it improves performance and gets business results.”

—MICHAEL DULWORTH AND FRANK BORDONARO

AT THE END OF THE DAY, the questions that must be addressed about any learning initiative are:

• Did it work?
• Was it worth it?
• If it did work, how can it be made even more effective?
• If it did not work, or did not produce enough value to justify the investment, why not, and what are we going to do about it?

The practice of the Sixth Discipline—Document Results—is essential to inform decisions about future action, which means: Should the learning initiative ...