The Six Disciplines of Breakthrough Learning: How to Turn Training and Development into Business Results, 3rd Edition

DEPLOY PERFORMANCE SUPPORT

“Where improving worker performance is the primary goal—then the umbrella under which we work as learning professionals expands dramatically.”

—DAVID KELLY

ONCE WE HAVE MADE THE MIND SHIFT from delivering training to delivering improved performance, then the importance of the Fifth Discipline—Deploy Performance Support—becomes apparent. Performance support extends, amplifies, ensures application, and in some cases, replaces other forms of learning. It helps participants answer “Yes” to the “Can I?” question.

In the preface to his book, The First 90 Days: Critical Success Strategies for New Leaders at All Levels (2003), ...