DEFINE BUSINESS OUTCOMES
“The only reason that learning functions exist is to drive business outcomes.”
—RITA SMITH, Strategic Learning Alignment
IN THE PALACE OF TRUTH, business managers don't care about training. They care about performance. That's because, in a competitive market, those companies and individuals who perform well prosper and grow; those who perform less well than their competitors fall behind and are ultimately replaced.
Actually, managers do care about training, but only to the extent that it helps improve performance. They consider training as simply a means to an end, one strategy among many in the organization's armamentarium. ...
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