Chapter three
Competent professionals
A competence: What is it, really? Or, to put it another way, what is a competent professional? Quite a few books have been written about these two questions using highly complex theories – now and then based on thorough scientific studies. But it does not have to be that difficult. Actually, it is very simple:
- A competent professional is someone you will ask to do a job for you again.
This is because he or she recently did it in a way you liked.
The competent plumber
In order to imagine how someone like that would act, I thought to myself, let me not start in a way that’s too complicated. No abstract kind of profession that I cannot grasp easily. Instead, I will look at a professional who has a clearly ...
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