Book description
Everyone's familiar with manufacturing offshoring by now. But a different phenomenon will soon drive even more powerful changes: the globalization of services. Until now, it's been virtually impossible to get a clear picture of what's going on, where, and why. Where are the jobs going? Which companies benefit -- or could benefit? How, exactly, does services offshoring work? Who makes a good partner? What are the public policy implications? The Services Shift answers all these questions and more, offering powerful insights for managers, policymakers, and citizens alike. Two leading researchers reveal how services offshoring is working in both industries and individual companies, and show how to define and implement realistic services sourcing goals. You'll review the types of players involved in services offshoring, and understand its geographical centers, from China and India to Hungary, Russia, Morocco, Brazil, South Africa, and Mauritius. Drawing on detailed interviews with dozens of participants, the authors review the management skillsets associated with successful services offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Finally, the authors preview emerging trends in services globalization.
Table of contents
- Title Page
- Copyright Page
- Contents
- Acknowledgments
- About the Authors
- Introduction
- Chapter 1: Globalization of Services: What, Why, and When
- Chapter 2: The Economics and Drivers of Offshoring
- Chapter 3: Making It Real
- Appendixes for Chapter 3
- Chapter 4: The Supply Side
- Chapter 5: Shifting Skill Sets
- Chapter 6: The Services Shift: Policy Implications
- Chapter 7: Looking Ahead
- Appendixes for Chapter 4
- Index
Product information
- Title: The Services Shift: Seizing the Ultimate Offshore Opportunity
- Author(s):
- Release date: January 2009
- Publisher(s): Pearson
- ISBN: 9780137011544
You might also like
book
Offshore Operation Facilities
Offshore Operation Facilities: Equipment and Procedures provides new engineers with the knowledge and methods that will …
book
Microsoft® Office Project Server 2003 Unleashed
This go-to-resource is a must-have for anyone using Project Server 2003! Written by a widely recognized …
book
Help, I m Rich!: Your Compass to a Value-Adding Private Banking Experience
Manage and protect your wealth with the help of a private bank Help! I'm Rich! is …
book
System Center 2012 Service Manager Unleashed
This comprehensive resource will help you automate and optimize all facets of service management with System …