The Role of the Performance Evaluator—Performance

Table of contents

1. Copyright
2. The Performance Evaluator
3. Role of the Evaluator
   1. Competency and Skill Requirements
   2. The Evaluation Process
      1. Behavior
      2. Reaction
      3. Learning
      4. Results
   3. Approaches to Evaluation
      1. Before an Intervention
      2. During Intervention Development
      3. Following the Intervention
   4. Measuring Performance Gaps
      1. Productivity Rates
      2. Product Quality
      3. Costs and Benefits
   5. Evaluating Results Against Intentions
      1. Measuring Outcomes and Impact
   6. Establishing Standards
      1. Defining Preferred Performance
         1. Criteria
         2. Environment
      2. Information Sources
   7. Measuring Impact on Culture
   8. Reviewing Interventions
   9. Providing Feedback
4. References & Resources
   1. Articles
   2. Books
   3. Info-lines
5. Job Aid
   1. Evaluator Competencies Assessment