The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right

LEADERSHIP PROCESS43Organizational Change

What:	Modifying how people do their work.
When:	As necessary.
Results:	Support for a needed process change, with minimal resistance and prompt adoption.

Document the Need

When project metrics reveal an ineffective process (as part of project variance analysis, issue management, quality control, project reviews, or lessons learned), use process-improvement techniques to develop a better method and to document a new standard operating procedure.

Unless the new process is completely automated, developing a new process is only part of the job; you must also provide leadership to gain acceptance for the new way of working and convince people to switch from the old process.

Define Roles

Effecting ...