The Problem-Solving, Problem-Prevention, and Decision-Making Guide

Contents

Preface

1The DNA of Problems and Problem Solvers

1.1The DNA of a Good Problem Solver

1.2The Problem with Problems

1.3The DNA of Problems

1.4Change-Related Problems

1.5Chronic Problems

1.6Hybrid Problems

1.7The 4 C’s of Problem Solving

2Four Basic Tools for Problem Solving

2.1Run Chart

2.2The Pareto Chart

2.3Cause-and-Effect Diagram

2.4Causal Chain

3A Structured Approach to Problem Solving

3.1The Structured Approach

3.2Process Improvement, Six Sigma, and Toyota’s Practical Problem Solving

4Define, Describe, and Appraise the Problem

4.1Define, Describe, and Appraise the Problem

4.2Select a Success Metric

5Investigate, Organize, and Analyze the Data

5.1Record the Symptoms

5.2Record Relevant Data

5.3Record Known Changes

5.4Search For and ...