Chapter 42. Print Service
Printing is about getting a paper copy of the information you want, when you want it. Printing is a critical business function. Indeed, office workers tend to rank printing as one of the most important services.
Oddly, many SAs have disdain for printing or anyone who prints a lot. “What happened to the paperless office?” laments the anti-printer crowd. Many SAs pride themselves on how little they print, refusing to work with paper when an electronic version is available. Therefore, many SAs do not appreciate how important printing is to their customers and do not provide good printing support. The priorities of the SAs must align with those of their customers.
Printing is important to customers because, like it or not, ...
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