CHAPTER 6
Step 6: Apply Improvement Techniques
Challenging Everything
On the basis of his prioritization results, Kendall Smith, the banking vice president from Chapter 2, picked where he wanted to start his process improvement effort. First, I helped him develop the scope definition document on the training process for newly hired employees; then we created the process map, including the time estimates. We validated the process map and set our improvement target as a 50 percent reduction in cycle time for the course development process.
As a result of drawing the process map for your current business process in step 3, you saw how the process ...
Get The Power of Business Process Improvement, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
