Introduction
On behalf of my fellow coauthors, thank you so much for reading this book.
The Phoenix Project frames how a core, chronic conflict between Development and IT Operations preordains failure for the entire IT organization, as well as the organization it serves. Left unchecked, the conflict increases time to market for Development, creates longer and more problematic deployments during feature releases, increases the number of Sev 1 outages, and IT Operations becomes increasingly buried with unplanned work, making it difficult to retire technical debt.
We now know that it is possible to break this conflict between Development and IT Operations. The proof is that high-performing organizations such as Amazon, Google, Twitter, Etsy, and ...
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